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Returns policy AbsoluteSkin will be happy to accept returns on any unused and unopened items within 30 days of receipt. For hygienic reasons, to ensure the purity of our products we do not accept returns on opened or used merchandise. In some cases, Gift with Purchase items must be sent back unused and unopened with your returning items in order for a full refund to be processed. When we receive your return request, we will notify you if your Gift with Purchase must accompany your return. You must contact us for any items that need to be returned. Returns that are not authorized may experience delays in processing. Returns that are received with proper authorization will be refunded within 7-10 business days of receipt. The refund will be processed to the same credit card, or Paypal account that was used to pay for the order, and may take up to 10 business days to appear on your statement depending on your financial institution. When the refund is processed, you will receive an email notification from AbsoluteSkin for your records. Please note that original shipping charges are not refundable and that return shipping charges are the responsibility of the customer except in the case of carrier damage or an error by AbsoluteSkin. Damaged in Transit We take extreme care to ensure the goods are packaged securely to arrive in excellent condition. Any claims for carrier damaged items must be submitted to us within 7 business days after receipt of your delivery. To ensure a prompt resolution to your situation, please return the box, packing materials, and the damaged items to AbsoluteSkin. Any refund or re-ship will be processed following inspection of the product. Allergic Reactions It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a skin reaction we will refund the product. After all, we're here to help you achieve happy skin! Incorrectly Ordered Items Accidents happen and we will accommodate you as best as possible. If you have incorrectly ordered an item, please call us to let us know. The product will need to be returned and received by us in pristine condition, unopened, unused and the packaging not damaged in anyway. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer. MakeUp Items We do not accept makeup items for return due to incorrect product selection unless the item is unused and unopened and has been authorised by AbsoluteSkin. Returning Orders Paid by Gift Certificates An online store credit will be issued to the gift recipient for the full amount of the merchandise return. AbsoluteSkin does not offer cash refunds for Gift Certificate purchases. Any funds charged to a credit card will be automatically credited to the same card. PLEASE SEND ALL RETURNS TO: Suite 319, 20 Dale St, Brookvale, NSW 2100 |